Return, Exchange, Cancellation & Refund Policy
1. Overview
At Sattva Organics and Naturals, a brand owned and operated by DEERGHAYUSHMAN HEALTH SERVICES PRIVATE LIMITED, customer satisfaction and product quality are important to us.
We take care to ensure that every order is packed securely and delivered in good condition. However, if you receive a damaged, defective, incorrect, improperly sealed, or expired product, we are here to assist you.
This policy outlines the conditions and procedures for product returns, exchanges, order cancellations, and refunds.
2. Return & Exchange Eligibility
To qualify for a return or exchange, the product must generally meet the following conditions:
The product must be unused and in its original condition, except where a defect or quality issue becomes apparent after opening or use.
The product must be returned with its original packaging, labels, and accessories, wherever applicable.
The original invoice or valid proof of purchase must be provided.
The return or exchange request must relate to an eligible issue as described below.
Returns and exchanges are accepted under the following circumstances:
Damaged or Defective Products: The product was delivered in a damaged condition or has a manufacturing or quality defect.
Incorrect Product Delivered: The product received is different from the item ordered.
Improperly Sealed Products: The product was delivered with damaged, broken, or improperly sealed packaging that may affect its quality or safety.
Expired Products: The product had already passed its expiry date at the time of delivery.
Returns or exchanges for a change of mind, personal preference, or products that have been used or damaged after delivery are generally not accepted, except where required by applicable consumer protection laws.
3. Reporting a Return or Exchange Request
If you experience a delivery-related issue, please contact our customer support team within 48 hours after your order is marked as delivered.
You may be asked to provide:
- Your order number.
- The registered name or contact details associated with the order.
- A description of the issue.
- Clear photographs of the product and packaging, where relevant.
- A copy of the invoice or proof of purchase.
Our support team will review your request and provide further instructions.
The 48-hour reporting period helps us investigate delivery-related concerns promptly. It does not limit statutory rights relating to defective products or other remedies available under applicable law.
4. Return Pickup Process
Once your return request has been reviewed and approved, we will arrange a return pickup from the original delivery address, subject to courier service availability.
You will be informed of the scheduled pickup date and any relevant instructions.
Please ensure that the product is securely packed and that the invoice or proof of purchase is available when required.
For eligible returns involving damaged, defective, incorrect, improperly sealed, or expired products, return pickup will be arranged without additional charges to the customer.
5. Exchange and Replacement Process
If your exchange request is approved, we will arrange for the replacement product to be delivered within 3–5 business days after the return pickup is completed, subject to product availability and delivery serviceability.
If the same product is unavailable, our customer support team will discuss an appropriate alternative or refund option with you.
We aim to resolve eligible exchange requests as efficiently as possible.
6. Order Cancellation Policy
Customers may request cancellation of an order before it has been shipped.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, any eligible return or refund request will be handled according to this policy.
If your cancellation request is approved before dispatch, a full refund of the amount paid for the canceled order will be initiated.
Sattva Organics and Naturals reserves the right to cancel or decline an order for legitimate reasons, including:
- Product unavailability or stock shortages.
- Incorrect pricing or product information.
- Payment verification failures.
- Incomplete or inaccurate customer details.
- Suspected fraudulent or unauthorized transactions.
- Delivery restrictions or other operational limitations.
If an order is canceled by us after payment has been received, the applicable amount will be refunded.
7. Refund Policy
Once a returned product is received and inspected, our team will review its eligibility for a refund.
You will be notified of the approval or rejection of your refund request, along with the relevant reason where applicable.
If your refund is approved:
- The refund will be initiated to the original payment method used for the purchase, wherever possible.
- Refunds generally take 5–7 business days to reflect in your account after approval.
- The actual credit timeline may vary depending on your bank, card issuer, or payment service provider.
If the original payment method cannot be used, our support team will coordinate an appropriate alternative refund method.
Applicable statutory refund obligations will continue to apply.
8. Products Not Eligible for Return
To maintain product quality, hygiene, and safety standards, certain products may not be eligible for return or exchange for reasons such as personal preference or change of mind.
These may include:
- Opened or consumed food products.
- Used personal care or hygiene products.
- Products damaged due to improper handling or storage after delivery.
- Products without sufficient proof of purchase.
- Products returned for reasons unrelated to an eligible defect, damage, or fulfillment error.
These restrictions do not apply where a return, replacement, refund, or other remedy is required under applicable consumer protection laws.
9. Contact Information
For assistance with returns, exchanges, cancellations, refunds, or product quality concerns, please contact our customer support team.
Brand Name: Sattva Organics and Naturals
Company Name: DEERGHAYUSHMAN HEALTH SERVICES PRIVATE LIMITED
Business Address: DEERGHAYUSHMAN HEALTH SERVICES PRIVATE LIMITED
#4/1, Besides Bank of India,
Ashoknagar, Guntur, Andhra Pradesh – 522002,
India.
Email: contact@deerghyayushman.com
Customer Support: +91 9948600789
When contacting us, please mention your order number and provide relevant details so that we can assist you efficiently.